During the Covid-19 pandemic, people who work in health and care services and the voluntary and community sector across the South West have offered new choices to patients and the public, for example, by making more use of online and telephone appointments.

With the initial peak of the Covid-19 pandemic now passed, the NHS needs to reintroduce and revitalise non-Covid-19 services that have been affected. As part of this planning, health and care staff in both NHS England and NHS Improvement in common with the seven South West systems are looking to gather the views of patients, staff and stakeholders on their experience of health and care services during the pandemic with a survey.

The survey is being hosted on a platform by NHS Gloucestershire and the anonymous results will be shared with NHS England and NHS Improvement who will analyse the results and share them with all seven health and care systems, in a collaborative approach. The results and analysis will be compiled into a report at both a local system and regional level and shared with health and care organisations and respondents who provide their email addresses in August.

The results of the survey will help inform health and care recovery plans and future commissioning intentions, enabling identification of what has worked well and how they can improve going forward.

The NHS have asked us to encourage people to complete the survey to enable a rich picture of feedback from the South West population the closing date for submission is midnight on the 31st of July 2020:

https://www.smartsurvey.co.uk/s/Covid19SWExp/.